I have a Virgin Media wall socket, it's the white box in Picture 1. The port of wall socket - 5152519. Got my virgin media self install kit but I don't have a virgin socket. 1 [or 192. Virgin Media; My Virgin Media; Shop;. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. We would like to show you a description here but the site won’t allow us. on 15-02-2022 10:03. With any other modem this would be a connection from the telephone system which would also come from a wall socket. If you look into the back of your Hub, you'll see a port. Step 2. I found this which seems to be - 5282154. Security matters. Virgin Media Super Hub 3. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Sign in . . • Plug the power supply into a mains socket. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. - 5156068. In any case, it doesn't work for the Virgin Media router, it seems to be using a different type of cable. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Then check your WiFi or Ethernet connectionStep 2: Order your TalkTalk Broadband service. I cannot find a Virgin wall socket within my flat. Discover first hand everything Virgin Media has to offer Drop into any Virgin Media Store today to experience a world of TV entertainment, mobile and superfast broadband first hand. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. All the wall sockets I can see are for BT. You'll need to check that your TV box is connected correctly. Chris. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Manage Your Account. Connect to the Virgin TV box. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. The Stream remote. Re: I need a wall socket. Get the Hub ready by connecting the wires. There are two outputs from here (the two connectors that are close together on the white box). The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. You'll need to check that your TV box is connected correctly. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. com email address to different Virgin account. I'm very sorry for any issues you've had in speaking with the team. This is a socket in the wall, will the engin. The two sockets on the wall on the RHS are telephone sockets. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. You need a Virgin Media wall socket to connect to their broadband services. 5K. No internet, unfortunately. Browse Virgin Media Virgin Media. VM BB TV Landline. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. You can also check for a loose cable as not all properties have a socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). AnthonyRaw1986. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Vote. We have tried plugging it into the only box we found it would fit but no luck. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. I was told when purchasing the broadband package that fibre was available here. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Browse Virgin Media Virgin Media Community. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. But I. 3. The principle is exactly the same as every other modem. 0 Kudos. Options. Mark as New;We would like to show you a description here but the site won’t allow us. In response to Jonny-M. please - 5241140Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Don't touch it. Account - Mobile. 84K; Tudor. How can I book a technician in QuickStart, set up and connections Wednesday;In your Stream kit you’ll find everything you need to get the Stream box up and running. Look for the omnibox outside and trace the cable inside. Virgin Media Extension Cable. 18-02-2023 10:23 - edited 18-02-2023 10:33. No wall socket for my broadband quick set up. Save £105. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. All the cabling is the property of Virgin Media and must not be touched. Cihank617. 3 weeks ago. Sometimes there is no wall box, just a trailing cable. Virgin Media service comes through this cable. self install. The cable could be hidden within, or behind, furniture. I don't have virgin media wall socket. . Those appear to be a pair of cables for a satellite connection. Available with M50 broadband or faster. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday;My QuickStart for Hub 3 arrived. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Forum; Apps. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. With any other modem this would be a connection from the telephone system which would also come from a wall socket. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. No virgin media wall socket. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. VM BB TV Landline. However, I do not have any of the specified wall sockets available. Or if the other end of the white cable is in a more useful. There should be a wall mounted box somewhere inside that has an F socket on it. Hi mariz2198, thanks for posting and welcome to our community. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Re: I need a Virgin Media Wall Socket. My Virgin Media App. 1. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Quick tips on prepping for Virgin Media technician's visit. My wall - 5351271. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. For into also image of the type of. A Ti-Vo was installed in one of the upstairs bedrooms. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. #12. Another option might include. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Try the automated service status number 0800 561 0061 to check for any faults in your area. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But the wall socket, I cannot attach the wall socket with Isolator Cable. I've got 2 wall sockets that I think are likely. I am going to send you a private message. 95 – £ 59. Sometimes there is no VM wall box, just a trailing cable. The new cables from your Quick Start kit will be push fit. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. I can only find the TV socket. It is likely you will be waiting a few days. • Connect the power supply to the back of the new box, then switch on at the wall. Go to solution. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. on 17-12-2022 10:39. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Take a look outside where the incoming cable is. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. QuickStart, set up and connections. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Options. Actually it is not a box it is just a cover to cover up the splitter behind it. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. You can also add WiFi Max to our. 9. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Check your Stream box’s connections See if your HDMI and power cables are tightly connected to the Stream box. Plug into the Hub. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Call the Pre-installation and delivery team on 0800 052 1734. 4. I'm sorry to hear about the missing wall socket. Virgin Media; My Virgin Media; Shop;. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. I wanted to check with people on here before trying to get an engineer in, just. on 04-02-2023 11:17. So I’ve tried inserting it to the socket below it instead but it’s not working. Step 1 - Check your connections. Virgin Media; My Virgin Media; Shop; Help;. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . When I was going to self-install it, I didn't find any wall socket. See where this Helpful Answer was posted. The old owners of the house had virgin media - 5381338. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. 168. I was sent the pack as. just moved in, can see the brown cable coming in from outside but there's no VM. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. I have received my quick start-up kit. 4. Rob. You can just disconnect the flylead from the isolator tho as it has a barrel on it. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). log into hub3 - 192. Account - Mobile. Q4G8FS Installation Guide Virgin Media 1. Hi all, I’ve just received the set up bundle for virgin media after transferring from sky. Don’t have a virgin media wall socket; Options. Quickstart is the quickest and easiest way to setup our services. The internal wall boxes are mostly oblong. Tudor. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Then, now, I feel sad my broadband not working yet because of that. It probably goes into another room in the house. Or a VM person will sort it for you when they get here in a day ot two. Virgin Mobile. Hi, Same problem here. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). The previous tenant had virgin - 4955543Re: Wall socket. A photo would be helpful if possible. The admin page for the hub says Telephony (disabled)The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Stay safe online. Damaged Wall socket. socket on the rear of your new Virgin TV box by pushing it firmly into place. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The cable line runs into the house to the socket but the router cable make end is - 5038783Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Plugging your virgin media router into an extension lead is fine. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. 2. Even sitting in the room above the router, the WiFi was dreadful. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. When I proceeded to set up my Hub 3 I quickly realised that. 132Mb average speed. Hello sophieboulter1. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. I have the new one as. Thank you. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi, I entered my postcode as was told I could use QuickStart! After ordering the hub and looking at the instructions, we do not have a wall socket that matches in our house. Hello, my isolator cable does not fit into the virgin media wall socket. That is the correct fitting, it should push on unless its too loose inside the large housing. Account - Cable. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. on 03-08-2020 18:05. VM don't use fibre inside the property. Damaged Wall socket. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. your Virgin Media phone, or 0345 454 1111 from another network. 100. Tudor. Re: My house wall socket that cannot fit to VM hub. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Stream from Virgin Media. Same thing happened, and on all the wall phone points. You will only have been sent a. 01-02-2023 10:59 - edited 01-02-2023 11:00. You’ll know it’s ready when the white power light at the front of the Hub is on. The closest I could find was this, which. What do we do? - 5352510. Your new services from Virgin Media are all set up and ready to use. I am going to cancel. I found this which seems - 5282154 - 2. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Could an engineer be arranged to install please as my account is due to go live today. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Went outside and there appears to be nothing on the other side (maybe removed). ahhh the rubbish that is CS - you could try this. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. Absolutely not. Look for an omnibox on the outside of your property and try and trace the cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Old Virgin Media box and poor signal. 1 ACCEPTED SOLUTION. Virgin Fibre Areas only. Tudor. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. The top “capped” one is marked FM & has been disused since cable went digital. Or either the landlord or aerial installer are pulling a fast one. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Most of our customers receive their bills via E-billing. All. Virgin Phone Switchover. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Tudor. If you had any further enthusiasm. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Tudor. Get virgin engineer to move the wall socket. Plug it into a wall socket near one of your existing. Broadband. If you don't have the cabling then call the pre-installs team on 0800 052 1734. com How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. All you need is a set of Powerline adaptors. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Options. • Connect the end of the 1. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. I have taken a look on our side and it looks as though you have spoken with the team regarding this. SHARE. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayon a domestic hub you look at the values thus. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. I don't work for Virgin Media. Account - Mobile. B&Q are running low on these however. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Go back to normal router mode as soon as the test is done. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Virgin Media. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. My Virgin Media App. . I have signed up as a new user for Virgin Fibre. We would like to show you a description here but the site won’t allow us. 95. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Re: Moving virgin media wall socket. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. Two virgin media wall sockets, only one required in QuickStart,. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Can anyone - 5437858. Plug the cables into the Hub. 9. I'm a Very Insightful Person, I'm here to share knowledge. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. Virgin Media; My Virgin Media; Shop;. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. We would like to show you a description here but the site won’t allow us. Checked every. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. You can choose from a variety of wall socket types, depending on your needs. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONProject Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. You have at least tested the ringing capacitor issue in the diagnostic process. Tuning in. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. A photo would be helpful if possible. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Virgin Media wall socket set up. . See where this Helpful. At least 30Mbps download speeds in every room or £100 one-off credit. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. If digging / drilling / new external & internal cables are required the. The box and cables may have been removed by the previous occupiers. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. -a power cable for the hub's adapter. My understanding is you can only get the quick start kit if the house has had VM in the past. . The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. • Plug the power supply into a mains socket. But I have actually managed to get through to the technical team over chat. ThanksThe existing cables will be screw-on (11 mm spanner or pliers required). RedTomato said: I removed my Virgin cable about a month ago. You should see a cable going through the wall and if you trace this inside, you should get the cable. Phone. Booking an engineer is easy with Virgin Media. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Virgin Media Quickstart set up. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. We would like to show you a description here but the site won’t allow us. Had arranged self-install as per suggestion from VM. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. The wall box may be branded with the logos of an old cable TV company (not VM). Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I can’t find a wall socket anywhere that matches those indicated by virgin. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. No virgin media wall socket. Stay safe online. 3. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. Up to 3 WiFi Pods if needed. It may just be a loose cable rather than a socket. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. VM don't use fibre inside the property. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. on 01-12-2022 11:22. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Step 1.